Show alternate submission screen to offer support for low rating
Live
Dean Walton
13-11-2019 -
Activity
Newest / Oldest
Dean Walton
Status changed to:
Live
A
Now that Google is removing reviews for 'review gating' it would be interesting that there was a customizable message for low star ratings. There, we could give the option for both support and going ahead and posting a review. According to a known expert, this would not infringe Google rules.
Will this allow customers to communicate directly with the business to tell them why they are leaving a low rating and to suggest what the business can do to make things right and get a better rating?
Activity Newest / Oldest
Dean Walton
Status changed to: Live
Now that Google is removing reviews for 'review gating' it would be interesting that there was a customizable message for low star ratings. There, we could give the option for both support and going ahead and posting a review. According to a known expert, this would not infringe Google rules.
Will this allow customers to communicate directly with the business to tell them why they are leaving a low rating and to suggest what the business can do to make things right and get a better rating?
Great idea.
Dean Walton
Status changed to: Planned